Return Policy

We hope that you will be completely satisfied with your order. But, in case you are not, you may return your purchase for a refund, exchange, or credit. We must be notified within 10 business days of receiving your order if there are any issues at 928-284-1537 or email us at to receive a refund, exchange or credit. We must have the mosaics returned in unbroken and re-sellable condition within 10 business days from the time we were notified of the problem to receive a refund.

Mosaics received back after the 10 business days will be in the form of credit or an exchange.

Please send package back with a tracking # via UPS, FEDEX or USPS to:

Mosaic Tile Factory, Inc. – Returns
180 Sun Up Ranch Rd.
Sedona, AZ 86351

Thank you we appreciate your business.